Returns & Exchanges
At Konditor, we take pride in the freshness and quality of our artisanal treats. If your order arrives damaged or incorrect, please reach out to us within 24 hours of delivery for a full replacement or refund.
Contact Our Team
Email our customer support within 24 hours of receipt with your order number and clear photos of the damaged product or packaging.
Evaluation
Our quality assurance team will review your claim to ensure it meets our freshness and safety standards for a return or credit.
Disposal or Return
Due to the perishable nature of our food items, we often do not require a physical return; however, please keep the items until your claim is approved.
Resolution
Once approved, we will either ship a fresh replacement immediately or issue a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing