Frequently Asked Questions
Everything you need to know about our artisanal treats and delivery.
How do you ensure the freshness of your baked goods during shipping?
All Konditor products are baked to order and packed in temperature-controlled, insulated packaging with food-grade cooling gels to maintain bakery-fresh quality during transit.
Do you offer vegan or gluten-free options?
Yes, we have a dedicated range of vegan and gluten-free cakes and pastries. You can filter our collection by 'Dietary Requirements' to find the perfect treat for your needs.
What is the shelf life of your products?
Most of our cakes and biscuits stay fresh for 5-7 days if kept in a cool, dry place. Specific storage instructions and 'best before' dates are included on the packaging of every item.
Can I track my delivery?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your parcel's journey in real-time.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full replacement or refund.
Do you provide international shipping?
Currently, we only ship within the mainland UK to ensure our products arrive in the best possible condition. We are looking into expanding our delivery zones in the future.